EWN Support and Frequently Asked Questions
The Early Warning Network is a privately funded multi-channel geographic based distribution system for warnings and incidents issued by government agencies and other sources.
Late Email Alerts
Yahoo email continues to delay a lot of our email alerts. Unfortunately it is beyond EWN control to address this delay. Members with Yahoo email addresses should rely on our SMS alerts or push notifications (via the apps), or update your email address to one other than Yahoo. Delays occasionally affect other email providers during active SE QLD storm days.
What is EWN Premium?
EWN Premium is a subscription service which covers the cost of the SMS component of alerts for people who live outside of sponsored areas, or who are not employees of EWN clients. Members will need to subscribe after a 30 day free trial in order to keep receiving SMS. Email alerts (and iPhone or Android App push notifications) are free for everyone and will continue to be issued even if your SMS alerts have expired. Some of the sponsored areas and clients are listed on the homepage. Please email support if you'd like further information. Also refer to the homepage for links to commercial options.
If you are an existing EWN member and wish to upgrade to, or renew your EWN Premium which is $9.95 per year, please login here then select EWN Premium from the menu.
What type of alerts can I expect to receive?
Severe thunderstorm warnings, severe weather warnings, flood watches, tropical cyclone watches and warnings, tsunami warnings and fire weather warnings sourced from the Bureau of Meteorology (BoM). Bushfire watch & act and emergency warnings from state-base bushfire responders. Please read the Weather Warning Alerting FAQ page for details.
Are updated warnings issued?
Typically no. Once you receive an alert from EWN you should then monitor the situation yourself. EWN may issue updated warnings for tropical cyclones undergoing intensification. EWN does not issue warning cancellations.
Is an SMS issued for every alert?
Typically yes, though an email-only severe thunderstorm forecast may be issued for days when widespread severe thunderstorm activity is expected but is yet to develop. Email, App Push Notifications and SMS Alerts will be sent if warnings are issued by the BoM.
Can I receive alerts for a larger geographic area, a state or the whole country?
Yes, please refer to our commercial services pages and in particular EWN All Alerts.
Can I receive EWN alerts on Facebook or Twitter?
Yes, please visit our Facebook and Twitter pages for more information.
Should I receive any alerts for areas away from where I live?
No. If you have received any alerts that are for another part of the country there is a problem with the geocoding (assigning of a latitude and longitude) of your address.
If you use (or in the past tried) our iPhone or Android apps, the wrong alerts may be related to a location you visited that has not updated. Please email support so we can fix the problem, or advise a solution.
When are landline alerts issued?
Landline alerts are only issued where EWN has an arrangement with a local council to do so, otherwise you should only expect to receive Email, App Push Notifications and SMS alerts.
Why have I received no alerts, or why do I no longer receive any alerts when I used to?
Possible reasons for this include:
- Your email address was entered with a typographical error during registration
- Your street address was not able to be geocoded into a latitude and longitude by Google Maps or your address details were incomplete
- Your email address has changed since you first registered
- Email alerts sent to you that are bouncing back to us with a "mailbox full", "spam", "account closed/disabled" or other errors may be disabled without notice. This will also stop SMS and landline alerts.
Please email support including your mobile phone number and address and we'll investigate.
How do I add another mobile phone number to my registration?
Use another email account to register the other number, or open a free online email account with hotmail/gmail etc and use that. Alternatively email support and we'll add the details for you. This option is not available in all areas.
Why are email alerts from EWN appearing as code instead of properly formatted messages?
Some mobile devices and email clients have problems rendering HTML based email messages. If this is affecting you email support and we can set your registration to receive "plain text" alerts instead.
Did you receive your SMS alert late or not at all?
Our system sends SMS and emails at the same time though it may take several minutes for alerts to propogate to everyone in metropolitan areas. Occasionally network congestion by the SMS providers prevents the immediate delivery of SMS alerts. This may affect every customer of a particular mobile phone provider at that time. If you do receive a late SMS and want to find out more please email support and also mention the mobile carrier you are with. Please also refer to the item about EWN Premium.
Did you receive your Email alert late?
Our system sends email alerts very quickly and you should expect to receive one at the same time or within minutes of the SMS. Network congestion can hold up email alerts from time to time but this is beyond our control. Yahoo Email (and associated brands) occasionally delay our alerts, sometimes by many hours. The only solution at present is to use a different email address for alerts.
How do I switch off SMS alerts?
If you are going overseas or just don't need SMS alerts any more you can login then use the Join Groups screen to untick the SMS method for all the groups listed. You may reinstate SMS alerts at a later time by logging back in. Alternatively email support and we can do this for you.
How do I change my details?
Login to EWN and update your details, or advise email, address or phone number changes to email@example.com. Be sure to include your previous email and/or mobile phone number so records can be matched.
What is Emergency Alert?
Emergency Alert is a federal government funded system that is used to send out SMS and Landline alerts in extreme situations such as bushfire emergencies and major flooding. These messages often contain evacuation or specific advice for communities. EWN does not issue these alerts.
How do I unsubscribe?
Please follow the instructions on this page.